Refund Policy

1. A customer who is late in payment for a period of more than 60 days will receive service only when the debt is settled with the office.
2. These are the cases in which a refund will be made:

• Cancellation of an ongoing transaction will be carried out within 3 to 6 days from the date of delivery of the notification of the desire to cancel the service with our office by email / WhatsApp / phone, and therefore the customer must be credited proportionally to his monthly Shekat.
• Discretion of the CEO of the company.
• It should be emphasized: a client who did not use the firm's services and paid for it will not be able to receive a refund.

Fees and handling fees for late collection of payment to the office:

• Handling fee for the return of an ACM party bag - NIS 150 + VAT.
• Handling fee for the refund of the account debit authorization charge 75 + VAT.
• Processing fee for the refund of a charge of about 50 + VAT.
• Fees for late payment of NIS 200 to the office up to two months: 200 + VAT.

(including making contact 4 times). The first two times in which a customer received are not binding,

then full charge.

• Issuance of a warning letter from the office by registered letter to the debtor - at a cost of 250 + VAT.
• Attorney treatment costs will be at the level of 25% of the debt fund, plus the collection hoch that preceded it to the attorney.